Returns

Standard Returns

We have tried to simplify our returns process by introducing an automated returns system, using Royal Mail Tracked Returns to offer our customers more flexibility. To make a return, simply follow the instructions below and click the returns link. 

If you are not satisfied with your purchase you can return the item(s) within 14 days of receiving your order, including the date of delivery. We simply ask it is returned unworn and in its original packaging, with the tags still attached.  If for any reason the return is not in its original condition, Original Green reserves the right to refuse a refund.

When you return an item, we will refund the full amount of your return excluding the original postage costs. If your return is via Royal Mail Tracked Returns, a charge of £3.99 will be deducted from your refund to cover the cost of your return. We will process your refund or generate a credit note within 2-4 working days of receiving your unwanted item(s).

*If you wish to return a golf bag, please contact us first and we will organise a returns label with the appropriate courier. A charge of £5.99 for this service will be deducted from your refund.


 

Product Exchange

If you are looking to replace an unsuitable item we ask that you re-visit the website to complete a new order and send any unwanted items back for refund.

Unfortunately, due to the rapid turnover of our product range, we do not recommend requesting the exchange of any products purchased from originalgreen.co.uk. We advise this to benefit you the customer, ensuring that we turn around your required garments as soon as possible, avoiding the disappointment of them selling out, whilst your original purchase is in transit back to us.


Return An Order From The UK

Repackage the item(s) you wish to return, making sure you follow the above returns policy and that you include the invoice.  Click the link to Royal Mail Tracked Returns and simply follow the steps. We've tried to make the process as simple as possible.  

If you wish to use your own service, please ensure the return is tracked and insure to cover the value of the item. Our returns address can be found below.

Returns Address

Returns Dept.
Original Green
The CAI Building
Royal Quays
North Shields
NE29 6DE
  

 

Returning Faulty Goods

If you have reason to believe that the goods we have sent have arrived with or developed what you would consider a flaw or defect, please contact us at your earliest convenience and we will advise on the necessary course of action.  We will then supply replacement goods, a credit note or a full refund of the purchase price; dependant on date of purchase and circumstance and in accordance with the Consumer Rights Act 2015. 

‘Faulty’ is defined as an item that has a manufacturing fault or hidden defect, which was present at the time of delivery. An item is not deemed faulty if it has been damaged or faulted due to wear and tear, misuse, or accidental damage. Please note that Original Green ensures that the quality of goods and workmanship of goods prior to dispatch.